IN STORE POLICIES…
PURCHASES MADE AT ONE OF OUR PHYSICAL LOCATIONS
• NO REFUNDS
o SOCCER USA DOES NOT DO REFUNDS FOR ANY REASON
• REGULAR RETURNS
o SOCCER USA ALLOWS THE RETURN OF A PRODUCT FOR EXCHANGE, FOR PROPER
SIZING; OR STORE CREDIT, IF YOU ARE UNABLE TO FIND A SATISFACTORY
ITEM TO EXCHANGE FOR. YOUR EXCHANGE WINDOW IS 30 DAYS FROM THE DATE
OF PURCHASE. YOU MUST HAVE A SOCCER USA RECIEPT AND THE PRODUCT’S
ORIGINAL PACKAGING FOR SOCCER USA TO ACCEPT A RETURN FOR EXCHANGE
OR STORE CREDIT. PLEASE NOTE THAT THE EXCHANGE OR STORE CREDIT AMOUNT
WILL BE FOR THE PRICE YOU PAID FOR THE RETURNED ITEM ON THE RECEIPT.
• DEFECTIVE RETURNS
o MATERIAL DEFECTS ARE GUARANTEED AGAINST BY SOCCER USA WITHIN 30
DAYS OF PURCHASE. YOUR SOCCER USA RECEIPT MUST BE PRESENT IN ORDER
FOR SOCCER USA TO PROCESS A DEFECTIVE RETURN. ALL DEFECTIVE PRODUCTS
MUST BE REVIEWED BY A SOCCER USA STAFF MEMBER TO DETERMINE IF THE
PRODUCT IS IN FACT DEFECTIVE OR IF NORMAL WEAR HAS OCCURRED.
• BUYERS BEWARE!!! ALL SALE ITEMS PURCHASED AT SOCCER USA
ARE FINAL SALES. SALE ITEMS CANNOT BE RETURNED FOR ANY REASON.
• SPECIAL NOTE!!! NEITHER SOCCER USA NOR ITS SUPPLIERS GUARANTEE
THE FIT OF ANY PRODUCT FOUND AT SOCCER USA STORES. AS A CONSUMER
YOU MUST DECIDE WHAT PRODUCT FITS YOU THE BEST. SOCCER USA DOES
NOT GUARANTEE AGAINST BLISTERS, SORES OR OTHER MALADIES CAUSED BY
BREAKING IN OR WEARING A NEW PRODUCT. ALSO NOTE, THERE IS NO STANDARD
FOR BREAK-IN TIME ON SOCCER PRODUCTS. EVERYONE IS DIFFERENT AND
THIS WILL BE REFLECTED IN THE AMOUNT OF TIME IT TAKES YOU TO BREAK
IN A PRODUCT. PRODUCT MAY BE RETURNED FOR MATERIAL DEFECTS WITHIN
30 DAYS OF PURCHASE, WITH THE ORIGINAL PACKAGING AND VALID SOCCER
USA RECEIPT. ACCEPTANCE OF A RETURNED SHOE IS AT THE SOLE DISCRETION
OF SOCCER USA AND SOCCER USA RESERVES THE RIGHT TO REFUSE ANY RETURN
FOR ANY REASON. COSMETIC CHANGES THAT DO NOT AFFECT THE PROPER FUNCTIONING
OF THE PRODUCT DO NOT CONSTITUTE A MATERIAL DEFECT AND WILL NOT
BE ACCEPTED FOR RETURN.
ONLINE PURCHASE POLICIES (NON-CUSTOM ITEMS)
• NO REFUNDS
o SOCCER USA DOES NOT DO REFUNDS FOR ANY REASON
• ONLINE PURCHASES ON NON-CUSTOM ITEMS HAVE THE SAME RETURN
RESTRICTIONS AS IN STORE PURCHASES. (PLEASE SEE INSTORE POLICIES
FOR FURTHER INFORMATION)
• SPECIAL NOTE – ALL SHIPPING CHARGES (IF APPLICABLE)
ACCRUED ON ALL RETURNED ITEMS PURCHASED ONLINE WILL BE COVERED BY
THE CUSTOMER. (SHIPPING CHARGES WILL BE COVERED BY SOCCER USA IN
THE EVENT THE CUSTOMER DOES NOT RECEIVE THE PROPER ITEMS ORDERED
ON-LINE)
ONLINE PURCHASE POLICIES (CUSTOM ITEMS)
CLUB UNIFORM PIECES, CLUB SPIRIT WEAR
• NO REFUNDS
o SOCCER USA DOES NOT DO REFUNDS FOR ANY REASON
• NO RETURNS
o DUE TO THE NATURE OF CUSTOM ITEMS, THERE WILL BE NO RETURNS ON
CUSTOM ITEMS FOR ANY REASON. (IF YOU FEEL YOU HAVE RECEIVED A DEFECTIVE
CUSTOM ITEM YOU WILL NEED TO CALL 512-320-8447 TO SPEAK WITH RYAN
WILSON TO DISCUSS YOUR OPTIONS.)
• SPECIAL NOTE – IF YOU RECEIVE A CUSTOM ITEM DIFFERING
THAN THAT WHICH YOU ORDERED, SOCCER USA WILL TAKE BACK THE INCORRECT
ITEM AND PROVIDE YOU WITH A CORRECTED ITEM AT NO ADDITIONAL CHARGE.
(ALL SHIPPING CHARGES WILL BE COVERED BY SOCCER USA IN THE EVENT
THE CUSTOMER DOES NOT RECEIVE THE PROPER CUSTOM ITEMS ORDERED ON-LINE)
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